Troubleshooting: Social Listening Is Not Showing Any Mentions

If your Social Listening feed is not displaying any creator mentions, the most common cause is an expired or disconnected social media connection.

Step 1: Reconnect Your Social Accounts

Navigate to:

Settings → Integrations

From there, disconnect and reconnect your social media accounts, including:

• Instagram

• TikTok

Re-authenticating your accounts refreshes the connection between Superfiliate and the social platforms, which often resolves missing Social Listening data.

Step 2: Allow Time for Data to Refresh

After reconnecting your accounts, please allow some time for the connection to refresh and for new mentions to populate within Social Listening.

Why This Happens

Social Listening relies on an active connection to your social accounts. If the authentication token expires or the connection becomes invalid, Superfiliate may be unable to retrieve new mentions.

Reconnecting your accounts generates a new authorization token and restores access.

Still Not Seeing Mentions?

If you've already reconnected your social accounts and mentions are still not appearing after several hours, please contact our Support team.